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5 Tips to Make Technical Staff Training More Engaging

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Engaging your staff is the most common issue with technical staff training. When training is boring and lacks engagement, it often takes much longer to complete it too!

An even bigger issue is that it doesn’t quite sink in, which increases the impact on all included parties: it takes away more time from work and disrupts normal operations, and the costs run higher. 

When staff training is engaging, it’s also shorter, because participants learn faster and have an easier time recalling new methods and information. 

How Learning Styles Affect Engagement Levels

Before you can move on to incorporating any new methods, remember that not every person in your staff has the same learning style. In fact, there are three distinct learning styles: kinesthetic learners, visual learners, and auditory learners.

  • Auditory learners learn by hearing – as soon as they hear new information and concepts, they will recall them easily, especially by repeating them aloud. 
  • Visual learners rely on sight – they will remember information easier when it’s displayed in charts, diagrams, or pictures. 
  • Kinesthetic learners focus on active participation – they learn by doing and interacting with the tools they will use. 

Each type of learner thrives with different methods of learning, so you must make sure to use all techniques to engage everyone! 

5 Tips for Engaging Staff Training

The following 5 tips will help you appeal to all three types of learners in your staff training: 

  1. Ease Up 

Even though staff training is a business matter, it doesn’t have to be all business, so throw in a few anecdotes that will drive the point home.

Talking about something that is out of the ordinary makes it more memorable. 

Use this to your advantage and engage your staff by reminiscing about the mistakes you made and how embarrassed you felt, or funny situations that occurred when you forgot about some best practices.

  1. Use Their Language 

This is very important if you want to get them to listen to you. If you are training developers about new methods, use their technical lingo. If you are training salespeople, ensure you use sales language.

This way, you are keeping them on familiar turf, so they will have an easier time focusing on new things. 

  1. Have Q&A Sessions 

Invite your staff to ask questions during training. This will give you a chance to explain tough concepts in more detail and give examples they can relate to.

It’s better to let them ask questions as soon as they have them instead of waiting for a formal Q&A so that they get an answer immediately and don’t have to ponder on it for the rest of the training session.

  1. Gamification 

Making staff training more of a game makes the whole session fun for everyone involved.

Have a leaderboard and small symbolic rewards, like a box of doughnuts that the winner can share with everyone later on. 

  1. Choose the Right Platform 

Make sure that the training session is delivered through the right platform.

Take a look at your staff’s habits: if they use their phones a lot for work, opt for a mobile delivery method and share resources like videos directly to their phones. Host quick mobile quizzes and help them learn faster. 

Always Start with Your Team

Not all staff training sessions are alike, and how they will be structured depend heavily on the specific team that needs them. 

Therefore, always take a look at your team, their habits and learning preferences, so that you can pick a training option with the optimal delivery method.


Using nearly a decade of marketing experience I've helped build tech and small business brands ground up from the startup phase. With a BA (Hons) in Business Leadership and Management, I understand the priorities and challenges that startups, entrepreneurs, freelancers, and small businesses face in their crucial years. And how difficult it is when you don't understand the technology or it starts to misbehave. My role in Smiley Geeks is to help find the biggest pain points of small businesses so that we can help you solve them yourself using the expert technological and cyber knowledge of the rest of the team.

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